Hotel Organizational Chart – Introduction and Sample

Hotel Organizational Chart – Introduction and Sample

Every hotel, whether it’s big or small, needs an organizational structure to carry out its daily operations. It is used to help divide tasks, specify the job for each department, and delegate authority within and among departments. Effective job specifications will increase work productivity and efficiency. Each hotel organizes the workforce in different ways. Here shows a medium size hotel organizational structure.

It was basically segmented into six divisions: finance, front office, human resources, food and beverage, sales and logistics as the following organizational chart:

hotel organizational chart


The financial department’s role is to record financial transactions, prepare and interpret financial statements, and deal with cost accounting and cost control.

Corporation Org Chart Finance

Front Office

The front office (room management) department handles customer service including front desk service, reservation, laundry, concierge, telephone, and housekeeping service. A hotel’s front office is where guests are greeted when they arrive, where they get registered and assigned to a room, and where they check out. It’s almost the most important department as it often offers contact with customers.

Human Resources

The human resources department is given the responsibility to handle employee recruitment, arrange staff training, make promotion and disciplinary decisions, and check staff attendance.

HR Org Chart

Food & Beverage

The food and beverage department is responsible for all of the dining rooms, restaurants, bars, kitchen, clean up services, etc. Here we basically divide F/B department into two parts: kitchen and restaurant. Kitchen department is responsible for food preparation including main food, dessert, side food, and beverage. Restaurant department‘s role is to provide dining room operation, waiter service, food runner, and clean up service.

hotel org chart symbols


The responsibility for the sales department is to sell the hotel facilities and services to individuals and groups. They sell rooms, food, beverage or special services such as massage and laundry to potential customers through advertising or direct contacts.

sales department functional org chart template


The logistics department is responsible for tracking for daily supplies, purchasing appliances, and keeping security.

Hotel Organizational Chart elements

Wanna Create Your Own Hotel Organizational Chart?

This org chart creator how-to guide would help you with more built-in organizational chart themes.

free org chart creator edraw max

Alternatively, you can try more advanced human resource management functions by free download the easy org chart software.

Edraw OrgCharting

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